Online Learning, Academic Support, & Teaching

Anderson, T. (Ed.). (2008).Theory and practice of online learning (2nd ed.). AU Press. Retrieved from https://www.aupress.ca/books/120146-the-theory-and-practice-of-online-learning/

Bates, A. W. (2019). Teaching in a digital age: Guidelines for designing teaching and learning (2nd ed.). Tony Bates Assoc.
This is an open textbook licensed under Creative Commons and available in a variety of electronic formats including PDF, EPUB, and MOBI for your computer, iPad, Kindle, etc.
Retrieved from https://pressbooks.bccampus.ca/teachinginadigitalagev2/

Budhai, S. S., & Skipwith, K. (2016). Best practices in engaging online learners through active and experiential learning strategies. Routledge.

Garrison, D. R. (2011). E-Learning in the 21st century: A framework for research and practice (2nd Ed.). Routledge.

Ko, S., & Rossen, S. (2017). Teaching online: A practical guide (4th Ed.). Taylor & Francis. Excellent practical information, templates, examples, and pointers to many other resources. Available from https://www.routledge.com/Teaching-Online-A-Practical-Guide/Ko-Rossen/p/book/9780415832434

Manasse, M., & Rostworowski, C. (2022). Supporting online community college students with trained tutors in a post-COVID world. Journal of College Academic Support Programs, 4(2), 14-29. https://doi.org/10.36896/4.2fa1

Means, B. (2014). Learning Online: What Research Tells Us About Whether, When and How. Routledge.

Moore, M. G., & Diehl, W. C. (2018). Handbook of distance education (4th ed.). Routledge. https://doi.org/10.4324/9781315296135

Miller, M. D. (2014). Minds Online: Teaching Effectively with Technology. Harvard University Press.

Picciano, A., Dzuiban, C., & Graham, C. (2013). Blended Learning: Research Perspectives (Vol. 2). Routledge.

Sanford, D. (2020). The Rowman & Littlefield guide for peer tutors. Rowman & Littlefield. Retrieved from https://rowman.com/ISBN/9781538135525/The-Rowman-and-Littlefield-Guide-for-Peer-Tutors
Contains an excellent chapter on Tutoring in Online Environments.

Siemens, G., Gasevic, D., & Dawson, S. (Eds.) (2015). Preparing for the digital university: A review of the history and current state of distance, blended, and online learning. MOOC Research Initiative. Retrieved from http://linkresearchlab.org/PreparingDigitalUniversity.pdf

Stachowiak, B. (2020). The productive online and offline professor: A practical guide. Stylus. [See https://thriveonlineseries.com/books/the-productive-online-professor/ for a description]

Waterhouse, S. (2005). The power of eLearning: The essential guide for teaching in the digital age. Allyn & Bacon.

Youde, A. (2020). The emotionally intelligent online tutor: Effective tutoring in blended and distance learning environments. Routledge. [See https://www.routledge.com/The-Emotionally-Intelligent-Online-Tutor-Effective-Tutoring-in-Blended/Youde/p/book/9780429322389 for a description]

Academic Senate for California Community Colleges. (2019, Spring). Effective practices for online tutoring (ED601995). ERIC. https://files.eric.ed.gov/fulltext/ED601995.pdf

Anderson, T. (2008). Towards a theory of online learning. In T. Anderson (Ed.), Theory and practice of online learning (2nd ed., pp. 45-74). AU Press. https://www.aupress.ca/books/120

Arendale, D. R. (Ed.). (2020). Taking GEAR UP and TRIO programs online during 2020. University of Minnesota, College of Education and Human Development, Curriculum & Instruction Department and the Educational Opportunity Association. https://z.umn.edu/takinggutrioonline

"During this pandemic crisis, TRIO and GEAR UP programs are innovating how to take their programs online and meet student needs. The Educational Opportunity Association expanded its Best Practices Clearinghouse to include administrative and teaching practices to take TRIO and GEAR UP online. The information in this report is based on the content contributed by programs from across the U.S. Contributions came from across the nation and included each GEAR UP and TRIO program category."

Babcock, A., Lehan, T., & Hussey, H. D. (2019). Mind the gaps: An online learning center’s needs assessment. The Learning Assistance Review, 24(1), 27-58. https://nclca.wildapricot.org/resources/Documents/Publications/TLAR/Issues/24_1.pdf

Bailey, G. (2020). Comprehensive learning assistance center strategies for dealing with unprecedented change during COVID-19. The Learning Assistance Review, 25(Special Issue), 3-19. https://nclca.wildapricot.org/tlar_issues [Also available from Amazon.com]

Barger, T. S. (2019, August/September). 5 steps to building virtual services for online students: Distance learning students need an array of supports. University Business. https://universitybusiness.com/5-steps-to-building-virtual-services-for-online-students/

Barker, P. (2002). On being an online tutor. Innovations in Education and Teaching International, 39(1), 3-13. https://doi.org/10.1080/13558000110097082

Bates, T. (2020, March 9). Advice to those about to teach online because of the corona-virus. https://www.tonybates.ca/2020/03/09/advice-to-those-about-to-teach-online-because-of-the-corona-virus/

Breivik, P. (1997). Student learning in the information age. ACE/Oryx Series on Higher Education. Oryx Press.

Brescia, W., Miller, M., Ibrahima, P., & Murry, J. (2004). Orientation practices for effective distributed learning coursework: Students speak their minds. Online Journal of Distance Learning Administration, 7(3). https://www.westga.edu/~distance/ojdla/fall73/brescia73.html

Britto, M., & Rush, S. (2013). Developing and implementing comprehensive student support services for online students. Journal of Asynchronous Learning Networks, 17(1), 29-42. https://dx.doi.org/10.24059/olj.v17i1.313
"This paper describes the efforts of Lone Star College-Online and its Online Student Support Services unit to build and implement a comprehensive suite of services for online students" (p.29).

Brown, A., & Thompson, H. (1997). Course design for the WWW: Keeping online students onside. Retrieved from https://ascilite.org/conferences/perth97/papers/Brown/Brown.html

Brummernhenrich, B., & Jucks, R. (2016). “He shouldn’t have put it that way!” How face threats and mitigation strategies affect person perception in online tutoring. Communication Education, 65(3), 290-306. https://doi.org/10.1080/03634523.2015.1070957

Budhai, S. S. (2020, May 11). Fourteen simple strategies to reduce cheating on online examinations. Retrieved from https://www.facultyfocus.com/articles/educational-assessment/fourteen-simple-strategies-to-reduce-cheating-on-online-examinations/

Chaparro, B., Baker, J. R., Shaikh, A. D, Hull, S., & Brady, L. (2004). Reading online text: A comparison of four white space layouts. Usability News, 6(2). Retrieved from http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.556.404&rep=rep1&type=pdf

Chickering, A., & Ehrmann, S. (1996, October). Implementing the seven principles: Technology as lever. AAHE Bulletin, 3-6. Retrieved from http://www.tltgroup.org/programs/seven

Christ, F. L. (2001, March). Getting involved in online teaching/learning, Learning Center Newsletter. Retrieved from http://www.learningassistance.com/2001/Mar01/index.htm#Management

Christ, F. L. (2003). ”Recommendations for Campus Learning Support Centers” [Handout]. California Virtual Campus Presentation, The Role of Learning Support Centers in Supporting the Online Student/Learner (San Diego, CA)

Christ, F. L. (2007). Four Learner Support Activities

Christ, F. L. (2007, July). Helping online learners succeed. Campus Technology, 58.

Coleman, M., & Berge, Z. L. (2018). A review of accessibility in online higher education. Online Journal of Distance Learning Administration, 21(1). Retrieved from https://www.westga.edu/~distance/ojdla/spring211/coleman_berge211.html

Corderoy, R. M., & Lefoe, G. (1997). Tips and secrets for online teaching and learning https://ascilite.org/conferences/perth97/papers/Corderoy/Corderoy.html

Correia, A.-P., Liu, C., & Xu, F. (2020). Evaluating videoconferencing systems for the quality of the educational experience. Distance Education, 41(4), 429-452. https://doi.org/10.1080/01587919.2020.1821607

Costello, E. (2013). Opening up to open source: Looking at how moodle was adopted in higher education. Online Learning, 28(3), 187-200.

Cung, B., Xu, D., Eichhorn, S., & Warschauer, M. (2019). Getting academically underprepared students ready through college developmental education: Does the course delivery format matter? American Journal of Distance Education, 33(3), 178-194. https://doi.org/10.1080/08923647.2019.1582404

Doe, R., Castillo, M. S., & Musyoka, M. M. (2017). Assessing online readiness of students. Online Journal of Distance Learning Administration, 20(1). Retrieved from https://www.westga.edu/~distance/ojdla/spring201/doe_castillo_musyoka201.html

Dvorak, J., & Roessger, K. M. (2012). Training for online tutoring. In K. Agee & R. Hodges (Eds.), Handbook for training peer tutors and mentors (pp. 288-291). Cengage.

Felder-Strauss, J., Franklin, P., Machuca, A., Self, S., Offil, T., & Kuhlman, B. (2015). Best practices and creation of an online tutoring center for accounting, finance, and economic disciplines. International Journal of Education Research, 10(1), 39-52.

Ferguson, R., Sharples, M., & Beale, R. (2015). MOOCs 2030: a future for massive open online learning. In C. J. Bonk, M. M. Lee, T. C. Reeves, & T. H. Reynolds (Eds.), MOOCs and open education around the world (pp. 315–326). Routledge.

Folk, K. (2019). Evaluating the impact of a first-year experience on student success at a distance learning university. Online Journal of Distance Learning Administration, 22(4). Retrieved from https://www.westga.edu/~distance/ojdla/winter224/folk224.html

Hara, N., & Kling, R. (1999). Students’ frustrations with a web-based distance education course. First Monday, 4(12). https://doi.org/10.5210/fm.v4i12.710

Hardt, D., Nagler, M., & Rincke, J. (2023). Tutoring in (online) higher education: Experimental evidence. Economics of Education Review, 92, 102350. https://doi.org/10.1016/j.econedurev.2022.102350

Hawkridge, D., & Wheeler, M. (2010). Tutoring at a distance, online tutoring and tutoring in Second Life. European Journal of Open, Distance and E-Learning, 2010(1), Article 395. Retrieved from https://eric.ed.gov/?q=EJ911752

Hrastinski, S., Stenbom, S., Benjaminsson, S., & Jansson, M. (2019). Identifying and exploring the effects of different types of tutor questions in individual online synchronous tutoring in mathematics. Interactive Learning Environments, 1-13. https://doi.org/10.1080/10494820.2019.1583674

Hu, X., Tabdil, S. D., Achhe, M., Pan, Y., & Bourgeois, A. G. (2020). Online tutoring through a cloud-based virtual tutoring center. In Lecture Notes in Computer Science: Cloud Computing – CLOUD 2020 (pp. 270-277). Springer International. https://doi.org/https://doi.org/10.1007/978-3-030-59635-4_20

ION. What Makes a Successful Online Student?

ION. What Makes A Successful Online Facilitator?

Johnstone, S., & Shea, P. (2003). Putting academic services online. In G. Kramer (Ed.), Student academic services: An integrated approach. Jossey-Bass.

Kassop, M. (2003, May/June). Ten ways online education matches, or surpasses, face-to-face learning. The Technology Source. Retrieved from http://backbonecommunications.com/news/ten-ways-online-education-matches-or-surpasses-face-to-face-learning/

Kersaint, G., Dogbey, J., Barber, J., & Kephart, D. (2011). The effect of access to an online tutorial service on college algebra student outcomes. Mentoring & Tutoring: Partnership in Learning, 19(1), 25-44. https://doi.org/10.1080/13611267.2011.543568

Kolski, T., & Weible, J. (2018). Examining the relationship between student test anxiety and webcam based exam proctoring. Online Journal of Distance Learning Administration, 21(3). Retrieved from https://www.westga.edu/~distance/ojdla/fall213/kolski_weible213.html

Kretovics, M. (2003). The role of student affairs in distance education: Cyber-services or virtual communities. Online Journal of Distance Learning Administration, 6(3). Retrieved from https://www.westga.edu/~distance/ojdla/fall63/kretovics63.html

Lange, C., & Costley, J. (2020). Improving online video lectures: Learning challenges created by media. International Journal of Educational Technology in Higher Education, 17(16). https://doi.org/10.1186/s41239-020-00190-6

LaPadula, M. (2003). A comprehensive look at online student support services for distance learners. American Journal of Distance Education, 17 (2), 119-129. https://doi.org/10.1207/S15389286AJDE1702_4

Lederman, D. (2020, July 22). Best way to stop cheating in online courses? ‘Teach Better’. Inside Higher Ed. Retrieved from https://www.insidehighered.com/digital-learning/article/2020/07/22/technology-best-way-stop-online-cheating-no-experts-say-better?utm_source=Inside+Higher+Ed&utm_campaign=711d98996c-DNU_2020_COPY_03&utm_medium=email&utm_term=0_1fcbc04421-711d98996c-197314677&mc_cid=711d98996c&mc_eid=1d230347a1

Lemoine, P. A., Sheeks, G., Waller, R. E., & Richardson, M. D. (2019). Retention of online learners: The importance of support services. International Journal of Technology-Enabled Student Support Services, 9(2), 28-38. https://doi.org/10.4018/IJTESSS.2019070103

Levy, S. (2003). Six factors to consider when planning online distance learning programs in higher education Online Journal of Distance Learning Administration, 6(1). Retrieved from https://www.westga.edu/~distance/ojdla/spring61/levy61.htm

Liu, Y., & Ginther, D. (1999). Cognitive styles and distance education. Online Journal of Distance Learning Administration, 2(3). Retrieved from https://www.westga.edu/~distance/ojdla/fall23/liu23.html

Makoe, M., & Nsamba, A. (2019). The gap between student perceptions and expectations of quality support services at the University of South Africa. American Journal of Distance Education, 33(2), 132-141. https://doi.org/10.1080/08923647.2019.1583028

Martinovic, D. (2009). Being an expert mathematics online tutor: what does expertise entail? Mentoring & Tutoring: Partnership in Learning, 17(2), 165-185. https://doi.org/10.1080/13611260902860125
"Recommendations are offered…for the organization of online tutoring environment. It is suggested that best practices must include both pedagogical and tutor training/support considerations."

McCombs, B. L., & Vakili, D. (2005). A learner-centered framework for e-learning. Teachers College Record, 107(8), 1582-1600.

McKeown, C., & McKeown, J. (2019). Accessibility in online courses: Understanding the deaf learner. TechTrends, 63(5), 506-513. https://doi.org/10.1007/s11528-019-00385-3

Mills, R., & Tait, A. (Eds.). (1997). Supporting the learner in open and distance learning. Trans-Atlantic Publications.

Moisey, S. D., & Hughes, J. A. (2008). Supporting the Online Learner. In T. Anderson (Ed.), Theory and practice of online learning (2nd ed., pp. 419-440). AU Press. Retrieved from https://www.aupress.ca/books/120146-the-theory-and-practice-of-online-learning/

Nichols, M. (2010). Student perceptions of support services and the influence of targeted interventions on retention in distance education. Distance Education, 31(1), 93-113. https://doi.org/10.1080/01587911003725048

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O'Byrne, W. I., & Pytash, K. E. (2015). Hybrid and blended learning. Journal Of Adolescent & Adult Literacy, 59(2), 137-140. Retrieved from https://ila.onlinelibrary.wiley.com/doi/epdf/10.1002/jaal.463

Offenholley, K. H. (2014). Online tutoring research study for remedial algebra. Community College Journal of Research and Practice, 38(9), 842-849. https://doi.org/10.1080/10668926.2013.803941

Pelz, W. (2004). (My) Three principles of effective online pedagogy. Journal of Asynchronous Learning Networks, 8(3), 103-116. Retrieved from ERIC https://eric.ed.gov/?id=EJ909855

Pullan, M. C. (2009). Student support services for millennial undergraduates. Journal of Educational Technology Systems, 38(2), 235-251. https://doi.org/10.2190/ET.38.2.k

Ramirez-Espinola, M. (2018). Tutors' perceptions of an online writing consultation center (Publication No. 10973492) [Doctoral dissertation, Trident University International]. ProQuest.

Rath, L., Olmstead, K., Zhang, J., & Beach, P. (2019). Hearing students’ voices: Understanding student perspectives of online learning. Online Journal of Distance Learning Administration, 22(4). Retrieved from https://www.westga.edu/~distance/ojdla/winter224/rathbeacholmsteadzhang224.html

Rennar-Potacco, D., & Orellana, A. (2018). Academically supporting STEM students from a Ddistance through videoconferencing: lessons learned. American Journal of Distance Education, 32(2), 131-149. https://doi.org/10.1080/08923647.2018.1446121

Richardson, J. T. E. (2000). Researching student learning: Approaches to studying in campus-based and distance education. Open University Press.

Richardson, M. D., Sheeks, G., Waller, R. E., & Lemoine, P. A. (2020). Pursuit of online services for online students. In D. M. Velliaris (Ed.), Academic language and learning support services in higher education (pp. 57-97). IGI Global. https://www.igi-global.com/book/academic-language-learning-support-services/238698

Sadik, A. (2004). The design elements of web-based learning environments. International Journal of Instructional Technology & Distance Learning, 1(8). Retrieved from http://itdl.org/Journal/Aug_04/article03.htm

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Shank. P. (Ed.). (2007). The online learning idea book: 95 proven ways to enhance technology-based and blended learning. John Wiley & Sons.

Shearer, R. L., Aldemir, T., Hitchcock, J., Resig, J., Driver, J., & Kohler, M. (2020). What students want: A vision of a future online learning experience grounded in distance education theory. American Journal of Distance Education, 34(1), 36-52. https://doi.org/10.1080/08923647.2019.1706019

Simoncelli, A., & Hinson, J. N. (2008). College students' with learning disabilities personal reactions to online learning. Journal Of College Reading and Learning, 38(2), 49-62.

Simpson, O. (2003). Student retention in online, open and distance learning. Routledge.

Simpson, O. (2004). The impact on retention of interventions to support distance learning students. Open Learning: The Journal of Open, Distance and e-Learning, 19(1), 79-95. https://doi.org/10.1080/0268051042000177863

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Youde, A. (2020). "Face-to-face trumps everything": An exploration of tutor perceptions, beliefs and practice within blended learning environments. Education Sciences, 10(5), 147. https://doi.org/10.3390/educsci10050147
"The findings suggest a number of criteria for the recruitment of tutors for blended learning courses. They should have self-efficacy in online, blended and face-to-face contexts, whilst understanding the needs of adult learners" (p. 11).

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See the section on Education pp. 31-35. Key AI technologies for education discussed: Teaching robots, intelligent tutoring systems and online learning, and learning analytics.

Ferguson, R., Sharples, M., & Beale, R. (2015). MOOCs 2030: a future for massive open online learning. In C. J. Bonk, M. M. Lee, T. C. Reeves, & T. H. Reynolds (Eds.), MOOCs and open education around the world (pp. 315–326). Routledge.

Munoz, S. (2019). What will the student experience look like in 2030? D2L.

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Shearer, R. L., Aldemir, T., Hitchcock, J., Resig, J., Driver, J., & Kohler, M. (2020). What students want: A vision of a future online learning experience grounded in distance education theory. American Journal of Distance Education, 34(1), 36-52. https://doi.org/10.1080/08923647.2019.1706019